STORE POLICY

CUSTOMER CARE

At Roller Nutrition LLC, we are committed to providing exceptional customer service and ensuring a positive experience for all of our customers. This Customer Care Policy outlines our approach to serving our customers and our commitment to addressing their needs and concerns promptly and effectively.

1. Customer Service Standards

We strive to meet the following standards in our customer service interactions:

- Timeliness: We aim to respond to customer inquiries, concerns, and feedback in a timely manner, typically within 24 hours.
- Professionalism: Our customer service representatives are trained to be courteous, respectful, and knowledgeable about our products and services.
- Accessibility: We provide multiple channels for customers to reach us, including email, phone, and social media.
- Empathy: We listen attentively to our customers' concerns and strive to understand their perspectives, demonstrating empathy and understanding in all interactions.
- Resolution: We are committed to resolving customer issues and complaints to the best of our ability, seeking fair and satisfactory outcomes for all parties involved.

2. Communication Channels

Customers can reach us through the following communication channels:

- Phone: 770-712-5245
- Email: dillon@rollernutrition.com
- Facebook: Roller Nutrition

- Instragram: @rollernutrition

3. Handling Customer Inquiries and Concerns

When customers reach out to us with inquiries, concerns, or feedback, we follow these steps:

- Acknowledge: We promptly acknowledge receipt of the customer's communication, confirming that we have received their message.
- Investigate: We thoroughly investigate the customer's inquiry or concern, gathering all necessary information to understand the issue fully.
- Respond: We provide a personalized response to the customer, addressing their specific questions or concerns and offering solutions or assistance as appropriate.
- Follow-Up: After providing an initial response, we follow up with the customer to ensure that their issue has been resolved satisfactorily and to address any further questions or concerns they may have.

5. Feedback and Continuous Improvement

We value feedback from our customers and use it to continuously improve our products, services, and customer care processes. We actively solicit feedback from customers through surveys, feedback forms, and other channels, and we use this feedback to identify areas for improvement and implement changes to better serve our customers.

If you have any questions or concerns about our Customer Care Policy or our customer service practices, please don't hesitate to contact us at dillon@rollernutrition.com

PRIVACY & SAFETY

Roller Nutrition, LLC is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information that we obtain about visitors to our website, users of our services, and individuals who contact us.

Information We Collect

We collect personal information about you directly from you, as well as automatically through your use of our website and services. The types of personal information we may collect include:

- Contact information (such as name, email address, phone number)
- Demographic information (such as age, gender, location)
- Information you provide when contacting customer support or participating in surveys or promotions
- Information about your device and internet usage (such as IP address, browser type, referring/exit pages, and operating system)

How We Use Your Information

We may use the personal information we collect for various purposes, including:

- Providing and improving our products and services
- Communicating with you about your account or transactions
- Responding to your inquiries and requests
- Personalizing your experience on our website
- Analyzing trends and user demographics
- Detecting, preventing, and addressing technical issues or fraud

Information Sharing

We may share your personal information with third parties in the following circumstances:

- With service providers who assist us in operating our website and providing our services
- With our business partners for joint marketing efforts or promotions
- In response to a legal request or obligation, to protect our rights, or to prevent fraud or harm
- In connection with a merger, acquisition, or sale of assets

Your Choices

You have choices about how we use and disclose your personal information. You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails we send or by contacting us directly. Please note that even if you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Data Security

We take reasonable measures to protect the security of your personal information, both online and offline. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

If you have any questions or concerns about our Privacy Policy or our data practices, you may contact us at [contact email or address].

WHOLESALE INQUIRIES

Thank you for your interest in Roller Nutrition, LLC wholesale opportunities. This Wholesale Inquiries Policy outlines our procedures and guidelines for wholesale inquiries, including how to submit inquiries, our eligibility criteria, and the process for evaluating and responding to inquiries.

1. Submitting Wholesale Inquiries

To submit a wholesale inquiry, please contact our Wholesale Department using one of the following methods:

- Email: dillon@rollernutrition.com
- Phone: 770-712-5245
- Online Form: Wholesale Inquiry Form

Please provide all the information that is asked in the form.

2. Eligibility Criteria

We welcome wholesale inquiries from businesses that meet the following criteria:

- Valid Business License: You must have a valid business license or registration in your jurisdiction.
- Resale Intent: You must intend to resell our products to end consumers through a physical or online retail store.
- Minimum Order Requirements: We may have minimum order requirements for wholesale purchases, which will be communicated to you upon inquiry.
- Geographic Restrictions: We may have restrictions on wholesale partnerships based on geographic location or market saturation.

3. Evaluation and Response Process

Once we receive your wholesale inquiry, our Wholesale Department will evaluate your request based on our eligibility criteria and other relevant factors. Our evaluation process typically involves:

- Reviewing the information provided in your inquiry to ensure it meets our eligibility criteria.
- Assessing compatibility with our brand values, target market, and existing wholesale partnerships.
- Contacting you for additional information or clarification if needed.
- Determining whether to proceed with the wholesale partnership based on the results of our evaluation.

4. Wholesale Agreement and Terms

If your wholesale inquiry is approved, we will provide you with a Wholesale Agreement outlining the terms and conditions of our wholesale partnership, including:

- Pricing and Payment Terms: Wholesale pricing, payment terms, and accepted payment methods.
- Order Fulfillment and Shipping: Procedures for placing wholesale orders, order fulfillment timelines, and shipping options.
- Product Information: Details about the products available for wholesale, including specifications, minimum order quantities, and any restrictions.
- Termination and Amendment: Conditions under which the wholesale agreement may be terminated or amended by either party.

If you have any questions or would like to submit a whole inquiry, please contact our Wholesale Department at wholesale@breakthroughsupplements.com

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments